Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
We do not charge any separate delivery charges for shipments and apply only shipment charges as per your needs. The following shipping costs are for entire order, not for each individual item. So whether you order 1 or 10 items, it will be the same shipping cost. Important Note for Signature Requirement: We ship all orders with 'Signature Requirement' unless specified to remove that for ensuring that the packages reach you safely. However, if you do not want the signature requirement, you must indicate this in the comments section when placing an order. If you do not include this information, we will ship with 'Signature Requirement'. When the customer is not available to sign for the package, the FedEx driver makes a delivery attempt next business day. Continental USA
- Ground Home Delivery: 3-5 business days (for home address only): $12.00
- Ground Business Shipping: 3-5 business days (for business address only): $12.00
- Express Saver (guaranteed to arrive in 3 business days ): $20.00
- 2 Days Air (is guaranteed to arrive in 2 business days by the end of the business day): $25.00
- Standard Overnight (is guaranteed to arrive in the next business day): $40.00
- Priority Overnight (will make sure your order arrives in the next business day in the morning): $65.00
- 2nd Day Air: (is guaranteed to arrive in 2 business days by the end of the business day): $35.00
- Priority Overnight: (will make sure your order arrives in the next business day in the morning): $65.00
- 2nd Day Air: (is guaranteed to arrive in 2 business days by the end of the business day): $60.00
- Priority Overnight: (will make sure your order arrives in the next business day in the morning): $77.00
- SHIPPING COST OUTSIDE OF USA IS $50. YOU ARE RESPONSIBLE FOR PAYING ANY CUSTOM'S FEES. If you order over $100, you get a $12 discount on your shipping. This means if you purchased over $100 and select ground shipping, then the shipping is free. If you select 2nd day air, you pay $12 for shipping instead of $22. If you order outside of the US and select express mail, you pay $25 instead of $35.*These shipping costs are for your total order and not each item. So if you order 1 item or 10 items, the shipping cost is the same. These numbers apply to orders 1 pound or less. 99% of orders are less than a pound, but if you make a huge order, it is possible that it will be over a pound.* FedEx is closed on holidays, so when placing orders during holidays, please make sure to allow an extra day for your shipment to arrive.* Saturdays and Sundays are not business days. So if you place an order on Thursday for 2nd day air, it will arrive Monday, not Saturday.* If you are traveling, make sure to order soon enough so that your order reaches you in time.* Make sure to include apartment or suite number if you have one. Otherwise, your item might not reach you.* The FedEx delivery arrives at 5.00 PM on Monday-Friday. Please place your order before 3.00 PM so we have enough time to pack before delivery truck arrives.
Which payment methods are accepted in the Online Shop?
We currently offer PayPal payment method and will soon be adding few more payment gateways for your convenience.
How long will delivery take?
The delivery for products depends on the shipment type you have chosen. We are not responsible for any delays from shipment 3rd party companies.
How secure is shopping in the Online Shop? Is my data protected?
Our website is completely safe and secure for any online transactions with security certificates. We are protected with up to 256-bit Secure Sockets Layer encryption.
What exactly happens after ordering?
Post ordering, we will send your Order No. (also received on your email ID post order) and Shipment tracking number to your email address for your communication.
Do I receive an invoice for my order?
Post ordering, you can check 'Website Home > My Account > Track Orders' section to track your orders and find your order invoice for reference. The order invoice is also sent to your email ID post online order on our website.